• Australia
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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Health Sync’s return or replacement policy?

If you receive a product that’s damaged, defective, or incorrect, simply notify our support team within 24–48 hours of delivery. We’ll arrange a replacement or refund after verifying the issue.

For hygiene and regulatory reasons, opened PPE items (like masks or gloves) cannot be returned unless faulty.

Do you provide bulk or wholesale pricing for clinics and hospitals?

Yes. Health Sync offers tiered wholesale pricing for bulk orders. Large institutions and repeat customers can enjoy customized pricing agreements — just click “Request Pricing” on our site or contact our team directly.

How do I know the products are genuine and certified?

All products on Health Sync are sourced from verified, licensed manufacturers and distributors. Each item is backed by manufacturer certification and complies with TGA (Therapeutic Goods Administration) and international PPE standards.

What are the delivery times for Sydney and other areas?

For most Sydney-based orders, delivery takes 1–2 business days. For other Australian regions, it may take 2–5 business days depending on courier availability and order size.
Urgent deliveries can be prioritized upon request.

Can I cancel my order after placing it?

Orders can be cancelled before dispatch. Once shipped, cancellations are not possible due to health and safety regulations surrounding medical-grade PPE. If there’s a special case, our support team will review it individually.

Do you supply to individuals, or only to medical organizations?

While our main focus is on healthcare institutions and professionals, individuals can also purchase smaller quantities of certified PPE for personal or business use, subject to stock availability.

What payment methods do you accept?

We accept bank transfers, major credit/debit cards, and institutional purchase orders (POs) for approved healthcare clients. All payments are processed through secure, encrypted gateways for complete safety.

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